Campervan Hire FAQ

Campervan Hire FAQ

Can I drive this camper to interstate?

Yes, we let you drive this vehicle to the following locations:

- Kimberly, WA,

- Kunnunurra, WA,

- Bungle Bungle, WA

- Cairns, QLD

Do We Charge Late Fees For A Late Return?

If we are notified couple of hours in advance about the late return, we provide two hours grace period so that you don’t have to rush.

If we are not notified, we give a grace period of 30 minutes to customer to notify us about your whereabout with the vehicle. A full day’s rental cost (based on the website price) will be charged to the customer.

Will We Charge You For The Kilometres Driven?

At the moment, you can drive unlimited kms during your rental period.

What Happens If The Rented Vehicle Is Stolen?

If this happens, we ask that you call the police and report it to our office immediately.

What Should I Do In An Event Of Accident Or Collision?

If you require emergency assistance, please dial 000. If you find yourself in a difficult situation, give us a call on (08) 8947 2846 so that we can advise you better and promptly.

Can Customers Collect And Return Booked Vehicles After Office Hours?

Yes, we can pre-arrange for cars to be collected and returned after office hours. You can call us on (08) 8947 2846 or email to enquiries@topendcarrentals.com.au arrange after hours pick up and drop off.

What Time Are We Open?

Operating times are 9 am to 5pm (Monday to Friday). Vehicles can be picked up and dropped off outside of these hours (After hours fees may apply). However, for our customer with our rental vehicle is able to reach us outside working hours - for emergency.

Do I Have To Pay For Fuel?

You would need to return the vehicle with a full tank as per we supply. If you choose to return the vehicle without a full tank. We will top it up and charge you the cost of the fuel and our service.

Do We Provide Baby and Booster Seats?

Of course, we want you to drive secure and the security of your loved ones is our prime concern and that’s why we hire baby and booster seats and make them available at very low price of $12.50 per day. A booster seat or baby seat can be added from optional extras when you are booking online from our website.

We will fit the baby seat in the vehicle, but you must triple check before driving, to guarantee the safety of your child.

How Do You Amend Or Cancel Your Bookings?

Though we would love you to experience our services, sometimes things happen when you plan them the least, so in case if you want to change or cancel a booking, please call us on (08) 8947 2846 or email to enquiries@topendcarrentals.com.au.

What Is The Minimum Age Do We Require To Rent A Vehicle To Customer?

You need to be a minimum age of 25 years old and you must have a full, unrestricted Australian driver’s licence.

What Documents We Require From You When Collecting The Car?

We need your current driver’s licence and CREDIT CARDS in order to approve renting a vehicle to you.

How Will I Know If My Booking Is Confirmed?

Once you have completed your booking online, an automated confirmation email will be sent out.

However, a booking is confirmed, when a staff member from Top End Car Rentals will contact via call or email to confirm the detail and receive security bond and deposit.

Do we hold a security deposit to hire the car ?

Yes, We need to pre-authorize $1000 on customers CREDIT CARDS as a security bond on all vehicle rentals.

What method of payments do we accept?

We accept VISA, MASTERCARD Credit Cards. 

Am I allowed to drive to interstate?

Yes, we let you drive our camper to the following locations, outside of Northern Terriotery:

- Kimberly, WA,

- Kunnunurra, WA,

- Bungle Bungle, WA

- Cairns, QLD

At Top End Car Rentals, we prioritize your satisfaction by offering reliable and personalized service.

Reach out to us today:

Call Us Now (08) 8947 2846
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